Spa Etiquette

General Information

The Spa Centre is a place for relaxation and tranquility.  Respect the silence and privacy of our other guests by talking in a low tone and enjoy the silence.
Requirements when entering the Spa Centre:
• Wear clean flip-flops;
• Bring towels when using the pools;
• Use swimming cap for all the pools;
• Entering with glass, alcohol, coffee, tea and food is prohibited;
• Entering the Spa Centre with oils, coffee, cosmetic products and honey is prohibited.
You can buy swimming caps, flip-flops and goggles at the reception if you do not have any with you.

Reservations

Make your reservation in advance, to make sure that the therapy and the therapist you want will be available.
Consulting with the employee at the reception will help you choose the best therapy for you.

Canceling reservations

If you have to postpone, change your reservation or cancel it, please inform the staff in advance.
It does matter to us!
The therapies you choose are reserved only for you. For therapy cancelled 2 hours before it begins you don’t not pay penalty.
When cancelling therapy prior to the procedure you have to pay penalty of 30 BGN.

Duration of Therapies
We recommend you to be 5 minutes earlier at the reception. Being late will reduce the efficiency of the procedure and your pleasure. Your procedure will end in time without making the next client wait.

Prices of Therapies
Every therapy‘s price is in BGN for a person, including taxes.

Personal preferences
Do not be afraid to tell your therapist if the pressure is too weak or too strong. Tell your preferences and ask questions about what you are interested in. Do not hesitate to participate in your choice of a therapist when you make a reservation to express your preference.